Orders
When will I receive my order?
Please see our Shipping Policy for more details on shipping information.
How do I cancel my order?
Once your order is processed we are unable to cancel this and your shipping email with tracking information will be sent through imminently. If you still wish to return your order, email us at [email protected] to request our returns procedure. Ple
My order hasn’t arrived.
If your estimated delivery date has passed please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are doing their best to get your order to you as quickly as possible, so keep an eye on your tracking
What should I do if my order has arrived broken or faulty?
Firstly, that’s not the service we strive to provide so please let us know at [email protected] so we can make this right! More information can be found in our Returns Policy.
What should I do if I receive the wrong product?
Please inspect your order upon receipt and contact us immediately if the item you receive is wrong, so that we can evaluate the issue and make it right. You can contact us at [email protected] to arrange a replacement. Please provide your order num
Can I re-sell my purchase via a third-party channel?
Purchase of any product via our site is for personal use only. By purchasing our products, you agree not to resell or distribute via a third-party platform in any way. We may reject or cancel your order if we have reason to believe your order is not
Can I exchange my order?
The fastest way to ensure you get what you want is to return the item you have ordered, and once the return is accepted, make a separate purchase for the new item.
What currencies will be used to place my order?
UK customers - payment is charged in local currency GBP which is inclusive of VAT.European customers - payment is charged in EUROs, additional charges are in line with our VAT rules which can be found below.International customers - payment is charge
Can I make changes to my order?
If you have input an incorrect shipping address or contact information, please let us know at [email protected] as quickly as possible so that we can try and get this updated before your order is despatched. Once shipped, we are unable to make chan
Can I still make purchases without creating an account?
Yes, you can purchase as a guest! We recommend creating an account so you are able to access your purchasing history, track transactions and view your loyalty programme account.
Can I make changes to my basket?
Before you checkout you can make changes to the items in your cart. Use the + - buttons to add more or remove products from your cart. Once your order is placed you are no longer able to make any changes.
I’m having an issue making a payment at checkout, what should I do?
If your payment has not been accepted we always recommend clearing your cache or switching your internet browser. If this doesn’t solve the issue please email us at [email protected] and our Customer Expert Team will help you.