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Skin Rocks

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If your payment has not been accepted we always recommend clearing your cache or switching your internet browser. If this doesn’t solve the issue please email us at store@skinrocks.com and our Customer Expert Team will help you.

I’m having an issue making a payment at checkout, what should I do?

Orders

How can I find out more information about a product?

Retinoid 3

How do I know what product is right for me?

How do I find out what ingredients are in your products?

What should I do if my skin does not like a product I have purchased?

How can I find out if a product is coming back to stock?

Are the Skin Rocks products vegan-friendly?

What does the signature Skin Rocks scent smell like?

Are the Skin Rocks products cruelty-free? Are they tested on animals?

Are your products suitable for use during pregnancy and breastfeeding?

Are the Skin Rocks products recyclable?

Are your products fragrance free?

Can I sample products?

How do I know which Skin Rocks Acid Toner is right for me?

Where in my routine should I use The Acid Toner?

Are the Acids suitable for teenagers in general?

Can I use the Skin Rocks Acid Toners daily?

Can I use the Skin Rocks Acid Toners when pregnant/breastfeeding?

Can I purchase a refill for The Toners?

Are the Skin Rocks Acid Toners cruelty free?

Are Skin Rocks Skincare Products Halal?

Can the Skin Rocks Acid Toners be used around the eyes?

What is an acid toner?

How regularly should I use an acid toner?

What is the difference between exfoliating acids and retinoids?

What's the difference between AHA, PHA, and BHA?

I have blemish-prone skin, which Skin Rocks acid should I use?

Can I layer other actives over acid toners?

Is a tingling sensation normal when first using an acid?

How long before I start to see results?

Can I apply The Acid with my hands?

Does The Strong Acid contain fragrance?

Is the Gentle Acid suitable for all skin types?

Is The Gentle Acid suitable for sensitive skin?

Can I use The Gentle Acid when pregnant/breastfeeding?

Does The Gentle Acid contain alcohol?

Can I use The Gentle Acid with a darker skin tone?

The Gentle Acid

Is The Control Acid suitable for all skin types?

Is The Control Acid suitable for teens?

Is The Control Acid suitable for vegans?

Does The Control Acid contain alcohol?

Can I use The Control Acid when pregnant/breastfeeding?

The Control Acid

How do I know if I am an experienced enough to use The Strong Acid?

Do I need to use the gentle acid before progressing to the strong acid?

Is The Strong Acid suitable for sensitive skin?

Why does The Strong Acid have a noticeable scent?

What is the % of exfoliating acid is in The Strong Acid?

Can I use The Strong Acid if I have/am prone to rosacea/compromised skin barrier?

is THE STRONG ACID suitable for darker skin tones?

Will The Strong Acid help with clogged pores?

Can I use The Strong Acid with RETINOID 3?

The Strong Acid

The Acids

Product Suitability

Skin Concerns

Usage & Application

Pairing With Other Products

Shelf Life & Longevity

Packaging & Refills

Can I use The Hyperpigmentation Serum while pregnant or breastfeeding?

Does the serum contain Vitamin C?

Can I use The Hyperpigmentation Serum alongside Retinoids?

Can I use The Hyperpigmentation Serum to prevent hyperpigmentation before it starts?

The Hyperpigmentation Serum

What is The Antioxidant?

Where in my routine should I use The Antioxidant?

The Antioxidant

Learn more about Skin Rocks Products

When will I receive my order?

How do I cancel my order?

My order hasn’t arrived.

What should I do if my order has arrived broken or faulty?

What should I do if I receive the wrong product?

Can I re-sell my purchase via a third-party channel?

Can I exchange my order?

What currencies will be used to place my order?

Can I make changes to my order?

Can I still make purchases without creating an account?

Can I make changes to my basket?

Will I be charged VAT?

What payment methods do you accept?

I need a VAT invoice.

Billing & Payment

Where do you ship to?

Can the delivery country be different from the billing country?

What delivery options do you offer?

Do I pay VAT / duties?

Shipping

I would like to return my order.

How long does it take to process a return?

Returns

How do I purchase a Digital Gift Card?

How do I redeem a Digital Gift Card?

How do I check the balance of my Digital Gift Card?

Can I top up my gift card?

What happens if I lose or delete my Digital Gift Card?

Gift Cards

My promotional code isn't working?

Can discount codes be used in conjunction with promotions when making a purchase?

My gift with purchase hasn't been added to my order, how do I fix this?

Can I remove a free gift?

Can I use a discount code or promotion on newly launched products?

Promotions

What is My Skin Rewards?

Who can join?

How do I earn points?

Where can I see my points?

When will points be applied to my account?

How do I redeem my points?

Do my rewards expire?

What are the benefits of My Skin Rewards?

What if I return my order?

Will points be awarded for previous orders?

How do I leave the programme?

When will I receive Free Shipping?

What is the Surprise Gift?

What are the Exclusive Offers?

How do I ensure I don’t miss early access to an event?

How do I book onto the Founder Virtual Masterclass?

How do I book a Digital Skincare Consultation?

What is Skin Rocks Freak Status?

My Skin Rewards Terms & Conditions

Claiming My Skin Rewards Points from Liberty of London

My Skin Rewards Loyalty Programme

How does the app understand my skin's needs?

I want to make a change to my profile, how do I do this?

How do I delete my account?

How can I purchase products on the app that I have seen?

Can I keep a record of products my skin loves?

What is the difference between Premium and the free version of the Skin Rocks app?

I’m having an issue making a payment at checkout, what should I do?Updated 3 months ago