My Skin Rewards Loyalty Programme
What is My Skin Rewards?
This is our way of showing our appreciation to our loyal customers. Every time you shop on skinrocks.com with a registered account, we reward you with points which can be redeemed on future orders. Work your way up our tier programme to unlock a whol
Who can join?
Anyone who signs up for a Skin Rocks account is automatically enrolled. If you have an existing account, we have enrolled you automatically.
How do I earn points?
Each time you shop on skinrocks.com with a registered account, we show our appreciation by awarding you points. They will be automatically added to your account, you don’t need to do anything once you’ve made your purchase.
Where can I see my points?
Points status is displayed at the top of your account, in your My Skin Rewards dashboard. Here, you can easily view your membership tier and points you've earned, as well as the rewards you qualify for.
When will points be applied to my account?
Points you earn by making a purchase must be verified before they can be exchanged for rewards. You will see qualifying points transferred to your account 20 days from purchase.
How do I redeem my points?
Collect points and exchange them for redeemable rewards to use against your purchases. It's important to note that only one reward can be applied per order. To access and use your rewards, simply log into your account and navigate to the Your Rewards
Do my rewards expire?
Your account, including points and rewards, remains valid for 12 months. If your points are not redeemed within this period, your balance will reset to 0 and any unspent rewards will be removed. Once points are converted into discount codes, these vo
What are the benefits of My Skin Rewards?
In addition to earning points on your purchases, members can also enjoy exclusive rewards and gifts. The specific rewards you receive will be determined by your tier and will be communicated to you by Skin Rocks in accordance with the My Skin Rewards
What if I return my order?
If you return an order, your points will be deducted from your account. If your points have not yet been verified, the points earned for your order will be removed and will not transfer into your account balance.
Will points be awarded for previous orders?
My Skin Rewards does not apply to past orders. Points for previous orders or reviews you may have left will not be backdated. The programme starts fresh from the moment you enrol.
How do I leave the programme?
If you no longer wish to earn points, please contact us, and ask to be unenrolled. We’ll remove you and you will lose any points you have accrued.
When will I receive Free Shipping?
When you've accrued enough points, a Free Shipping Reward will become available in your account which can be redeemed at checkout on your next purchase. Shipping restrictions apply, please refer to our Loyalty Terms & Conditions.
What is the Surprise Gift?
To show our appreciation, members of My Skin Rewards will be gifted surprise items from time to time. Keep a check on your account to see when you qualify for a Surprise Gift.
What are the Exclusive Offers?
Keep earning points and work your way through the My Skin Rewards tiers. Once you attain the Rockstar and VIP tier status, you'll become eligible for a variety of exclusive offers. We will notify you as soon as you reach a qualifying tier.
How do I ensure I don’t miss early access to an event?
VIP customers will receive early access to Skin Rocks events. You will be informed in advance to secure your early access. Information will be communicated by email to ensure you don’t miss out.
How do I book onto the Founder Virtual Masterclass?
To reward our VIP customers, you will receive an email invitation to The Virtual Masterclass. Participation will be virtual, and specific details, such as dates, times, and what you need to prepare, will be provided closer to the promotion.
How do I book a Digital Skincare Consultation?
As a VIP customer, you will have the opportunity to book an exclusive digital face-to-face consultation with one of our fully qualified Skin Experts. We will be in touch with you via email with further information on how to book.
What is Skin Rocks Freak Status?
Skin Rocks Freak Status is an exclusive group, hand-picked by Caroline and identified as our most loyal customers over the years across CH Shopfloor and Skin Rocks. Skin Rocks Freak Status is by invitation only.
My Skin Rewards Terms & Conditions
Please see the following link to our Loyalty Terms & Conditions. If you do not agree to the Terms or should you not wish to participate in My Skin Rewards, you can close your account by contacting us by email at [email protected] and we will close
Claiming My Skin Rewards Points from Liberty of London
Shopped with us at our Skin Rocks Flagship counter at Liberty of London? You can still collect points for your My Skin Rewards loyalty account — we’ll happily add them for you. All you need to do is:. Take a clear photo of your Liberty of London rece