My gift with purchase hasn't been added to my order, how do I fix this?Updated 2 months ago

Please ensure you have read and understood the promotional terms and conditions to ensure your order meets all the requirements for receiving a gift with purchase. These conditions typically include minimum purchase amounts, specific product selections, or promotional time frames.

If the Surprise Gift option was not selected and added to your basket before completing checkout, it will not be included in your order. Unfortunately, we are unable to add a promotional gift to an order after it has been placed.

If you met the promotional threshold and the gift option appeared in your basket but was not fulfilled with your order, or if you have a different query about your order, please contact us and our Customer Experts team will be happy to help.